Refund and Returns Policy

Effective Date: 1/1/2024

1. Overview

Graywell Technologies is committed to ensuring customer satisfaction with our products and services. This policy outlines the conditions under which returns and refunds are accepted.

2. Digital Products (e.g., RockRMS Connect Plugin)

• Refund Eligibility: Refunds for digital products are only available within 30 days of purchase.

• Request Process: To request a refund, contact our support team at [email protected] with your purchase details and reason for the refund.

• Exclusions: Refunds will not be issued for issues that could have been resolved through our support team or for changes in circumstances such as a decision not to use the product.

3. Services (Customization, Support, and Maintenance)

• Cancellation Policy: Services can be canceled at any time, but refunds will be prorated based on the services rendered up to the cancellation date.

• Refund Process: To cancel and request a refund, contact our support team at [email protected] with your service agreement details.

4. Refund Approval

• Review Process: All refund requests are subject to approval. We will review your request and notify you of the status within 7 business days.

• Refund Method: Approved refunds will be processed using the original payment method within 14 business days of approval.

5. Contact Information

For any questions regarding this policy, please contact us at:

• Email: [email protected]

• Phone: (316) 361-6821

6. Changes to This Policy

Graywell Technologies reserves the right to update or change this policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly.

Note: This policy applies to purchases made directly through Graywell Technologies. For purchases made through third-party resellers, please refer to their respective returns and refunds policies.